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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
※If you have any inquiries about the organization, please contact the following email address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About restaurant lounge
- Could you tell me about restaurant business hours?
1st floor restaurant Locavore (Locaball)
Breakfast 7:00～9:30 (Last in 9:00)
Dinner from 17:30 to 21:00 (Last in 20:30)※The venue and business hours are subject to change due to circumstances.
- Can I reserve a table at the restaurant?
You can't make a reservation.
- Is there a charge for the lounge?
It is included in the accommodation fee and can be used for guests at no additional charge.
Others
- Do you have vending machines?
It is on the right after going along the passage next to the elevator on the first floor.
- Is there a convenience store nearby?
Seven-Eleven is about 3 minutes by car.
- Is there a restaurant nearby?
There are not many near the hotel. There is a restaurant in Inawashiro-cho, which is about 20 minutes by car.
- Could you tell me the tourist information on rainy days?
The Museum of Modern Art, Morohashi is a 3-minute walk from the hotel.
- Where's the smoking area?
It's on the second floor.
- Can you see the stars?
On a sunny day, you can see the stars from outside the museum.
- Do you have fireworks?
Fireworks are prohibited because they are in a national park.
- Do you have Wi-Fi?
Wi-Fi is available free of charge.
※Accor members can use high-speed communication.
※Member registration is free, so please register by all means.
※You can also enter your email address without registering as a member.- Do you have a microwave oven?
It is available on the 2nd floor.
- Is it possible to take a day-trip bath?
Day bathing is not available.
- Is the dark blue room wear a yukata?
The dark blue room in the guest room is a yukata.
- Is it possible to adjust the air conditioning in the guest room?
Air conditioning is coordinated in the entire building. The air volume can be adjusted for each room.
- Where's the large public bath?
It is located at the end of the passage between the elevator on the first floor and the front desk.
- How old can a child take a bath in a large bath of the opposite sex?
You can use the large baths of the opposite sex up to elementary school students (6 years old).
- When is the best time for autumn leaves?
The best time to see Urabandai area is from late October to early November.
- Do you have a transfer?
Please use a local bus (Aizu bus / about 30 minutes) from Inawashiro Station.
※Please check the timetable here.- Could you tell me the tourist information around the hotel?
①About 8 minutes on foot to Goshiki-numa (Bishamon-numa)
One-way walk in Goshiki-numa is about 30 minutes per hour.
Please use Mercure Urabandai Resort & Spa ⇔ Urabandai Takaharu Station when using a one-way bus.②About 10 minutes on foot to Morohashi Museum of Modern Art (about 3 minutes across the parking lot).
③Facilities for children to play (Hotel recommended)
〇 Matsubara Campsite: 0241-33-2929
For more information, please click here.
〇 Sprays Activity: 0241-23-9018
For more information, please click here.